Run By Humans

It’s a sad story about a hospitalized mom and several pairs of shoes ordered from Zappos.

One bright, extraordinary note in all of the sad stuff of the last few weeks – in May we had ordered several pairs of shoes from Zappos for my mom. She’d lost a lot of weight, and her old shoes were all too big. She had a whole new wardrobe of clothes in pretty colors, that fit, so I wanted her to have some pretty shoes that fit, too, when I took her up to Oregon to stay where her sister is. Out of seven pairs, only two fit. Not bad considering she’d never been this thin, so I was winging it, and the return shipping is free.

The rest were here waiting to be returned. Because of various circumstances – lost label, my mom being hospitalized and me being away, the shoes were never sent back. There’s a time limit on the return of 15 days. Remember this. When you do a return to them, they pay the shipping, but you have to get the shoes to UPS yourself. Remember this, also. [Continue reading this awesome Zappos story here]

More about Zappos’ unique culture:
Zappos wants you to return those shoes
Zappos: Getting to $1 Billion
Why Zappos Pays New Employees to Quit—And You Should Too