Run By Humans Seesmic loves its users!
RBH reader Andrew sent in this story about super-responsive customer service from Seesmic. As in, Seesmic responded to this complaint posted to Twitter in three minutes, and fixed it in an hour.
Pete Cashmore wonders if other companies are listening like Seesmic is listening to its customers:
Startups: are you using tools like [...]
Virgin America loves its customers!
RBH reader Jon Feldman pointed us to this story about Virgin Airlines properly setting Diego’s expectations and showing some real empathy in doing so:
I was a happy guy: happy to be on a clean airplane with an enthusiastic crew, happy to get something I didn’t think was going to happen, [...]
Pixar loves its Fans!
Pixar is the most successful animation studio ever, having made movies like Toy Story, Finding Nemo, The Incredibles, Ratatouille, and most lately, Wall-E. And Pixar is clearly run by humans.
This wonderful, touching story about Wall-E fan Courtney blew my mind and showed just how awesome the people at [...]
The Minneapolis Library loves its patrons!
Reader Alana R. sent along this gem about a boy, a stolen bike, and some rockin’ Minneapolis Library security guards.
The other night, I got a call from a dejected Seven. My 12-year-old nephew, who’s been living with us for a few months, was at the library, and [...]
