Thursday, August 21st, 2008...3:19 pm
Which Companies Can Pass The 3 Minute Challenge?
Seesmic loves its users!
RBH reader Andrew sent in this story about super-responsive customer service from Seesmic. As in, Seesmic responded to this complaint posted to Twitter in three minutes, and fixed it in an hour.
Pete Cashmore wonders if other companies are listening like Seesmic is listening to its customers:
Startups: are you using tools like Tweet Scan (or Terraminds) plus blog search engines like Technorati or Google Blog Search to track emergent conversations around your brand? Can you meet the 3 Minute Twitter Challenge, answering a user complaint in real time?
Or,
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