About
RunByHumans tells stories of truly exceptional customer experiences. These stories highlight companies where employees are allowed to act like real human beings. The employees go above and beyond the call of duty to wow customers with their common sense and empathy.
RunByHumans is like your frequent dose of Faith in Humanity. Corporate America is full of rapacious, soulless companies, but there are diamonds in the rough, and they deserve to be recognized.
It was inspired by this brilliant Zappos customer service story, which made me tear up the first time I read it. How can you not love a company that has such thoughtful, empathic employees, and that lets them act on those feelings? Those are the types of companies I want to give my money to!
So, enjoy! And the next time you hear of an amazingly thoughtful customer experience story, please share it!
Thanks!
- Kareem
